Puyallup School District
Language Access - Interpretation and Translation
Overview
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ПОЖАЛОВАТЬ ЛАСКАВО ПРОСИМО
Puyallup School District is committed to ensuring every family can fully participate in their child’s education, regardless of the language they speak.
Free Language Services for Families
The district provides free interpretation and translation services in more than 200 languages, including American Sign Language (ASL) and Indigenous languages. Families can request support for school meetings, classroom events, and district communications at no cost.
Whether you are a new family enrolling a student, attending a parent-teacher conference, or reviewing important school documents, our language access team is here to make communication clear, accessible, and culturally responsive.
What Schools Must Share in Your Language
Schools are required to communicate with you in your home language about important information and opportunities for your child, including:
- School closures and delays
- Registration and enrollment
- Grades, academic standards, and graduation
- School rules and discipline
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Attendance, absences, and withdrawal
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Parent permission for activities or programs
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Special education and disability services
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Access to advanced programs (e.g., Highly Capable, Advanced Placement, English Learner services)
How to Access Language Support with Propio
Puyallup School District partners with Propio to provide free real-time interpretation in more than 200 languages, including ASL and Indigenous languages, free for families by phone or video.
Ways to Connect with an Interpreter
- Virtual Interpretation – Use a school device at the front office to connect with a live interpreter.
- Phone Interpretation – Staff can connect you to an interpreter by phone during your conversation.
- In-Person Interpretation – For scheduled meetings or events, the district can arrange an interpreter to attend in person.
How Families Use Propio
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Visit your child’s school front office.
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Ask for phone or virtual interpretation in your preferred language.
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A staff member will connect you to a Propio interpreter so your conversation can begin right away.
Video: How Propio Supports Families
Hear from our language access team, multilingual staff, and families about how Propio has made school communication easier, faster, and more welcoming.
Propio Resources For Staff
Staff Instructions for Using Propio to Connect with an Interpreter (Login Required)
Additional Translation Services and Resources
Note: We encourage you to first contact your child’s school to request immediate support with translation needs. You can access a list of school email addresses here, or email languageaccess@puyallupsd.org to inquire about services.
If you receive information that is not in your language, please let the school know you would like it translated in writing or explained orally to you in your language.
Concerns about Translation Services?
If you have concerns about the school’s interpretation or translation services—or if you were not offered an interpreter or translation you needed—you have several options.
Talk With Your Principal or a School Employee You are Comfortable With
A discussion with your school principal is often the best first step to address your concerns. Explain what happened, and let the principal know what they can do to help resolve the problem.
Talk With Your School District
You can also contact Puyallup School District's Civil Rights Compliance Coordinator, Gordon Brobbey, at (253) 840-8863 or brobbg@puyallupsd.org to share your concerns.
You Can File a Complaint
To file a complaint, explain what happened in writing—in any language—and send it to the district by mail, email, or hand delivery. Make sure to keep a copy for your records. Within 30 calendar days, the district will investigate your complaint and respond to you in writing.
Ask For Help Resolving Your Concerns
You can also contact these agencies for more information about your rights or for assistance to resolve your concerns.
- Equity and Civil Rights Office - Office of Superintendent of Public Instruction - 360-725-6162 | k12.wa.us/equity
- Office of the Education Ombuds - 1-866-297-2597 | oeo.wa.gov