Puyallup School District
Help Desk
Overview
The EdTec Helpdesk provides technology support for Puyallup School District staff and students. Our team is here to troubleshoot devices, applications, and systems that keep classrooms and offices running smoothly.
We support a wide range of technology and applications, including:
-
Classroom & Office Technology – Computers, TVs, projectors, document cameras, printers, scanners, phones, radios, and other peripherals.
-
Microsoft Office 365 Applications – Outlook, Teams, OneNote, SharePoint, and other productivity tools.
-
Business Applications – BusinessPlus, Employee Online, eVal State Reporting Tool, Frontline ProDev/Recruit & Hire, InTouch Receipting, Red Rover, and Vector Training.
-
Library Systems – Destiny access and training requests.
-
Student Information & Learning Systems – eSchoolPlus, Teacher Access Center (TAC), Home Access Center (HAC), Schoology, COGNOS, PSD Insights, and OSPI tools.
-
Software & Applications – Clever Dashboard apps, ParentSquare, IEP Online, CTE software, and other instructional applications.
-
Network, WiFi & Internet – Support for PSD Wireless, PSD Staff, PSD Guest, PSD Local, and PSD VPN connectivity.
Whether you are having trouble connecting to WiFi, need assistance with Office 365, or require support with district applications, the EdTec Helpdesk is your one-stop resource for technology support.
How Can I Contact the Helpdesk?
- Submit a Ticket (For Students and Staff) - Access the Self-Service Portal
- By Email - HelpDesk@puyallupsd.org
- By Phone - Monday-Friday, 6:30 a.m. to 4:00 p.m. (closed weekends and holidays) - Call 253-841-8600
- Schedule an In-Person Appointment - Access the Helpdesk Booking Calendar to select a time. Walk-ins are welcome; however, you may need to wait while scheduled visitors are assisted first.
- New Employees and Re-Hires - Before scheduling an appointment to pick up your device, please call us at 253-841-8600 to verify your district account has been activated.